We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
Information You Provide
- Contact information — name, email address, phone number, and company name when you fill out a contact form, request a quote, or sign up for our newsletter.
- Project information — details about your business, goals, and requirements that you share during discovery calls or onboarding.
- Communications — emails, messages, and other content you send to us directly.
- Payment information — billing details processed securely through our payment providers. We do not store full card numbers on our servers.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including:
- Usage data — pages visited, time spent on pages, links clicked, and referring URLs.
- Device information — browser type, operating system, screen resolution, and device type.
- IP address — used to infer approximate geographic location (country/city level).
- Cookies and tracking technologies — see our Cookie Policy for full details.
Information from Third Parties
We may receive information about you from third-party services including analytics platforms (Google Analytics), advertising networks (Meta, Google Ads), and CRM tools we use to manage client relationships.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services — managing projects, communicating with clients, and delivering agreed work.
- To respond to enquiries — answering questions you submit through our contact form or by email.
- To send marketing communications — newsletters, updates, and promotional content where you have opted in. You may unsubscribe at any time.
- To improve our website — analysing usage data to understand how visitors interact with our site and where we can improve.
- To process payments — invoicing and collecting payment for services rendered.
- To comply with legal obligations — retaining records as required by applicable law.
- To protect our rights — detecting and preventing fraud, abuse, or security incidents.
We do not sell your personal information to third parties. Ever.
3. How We Share Your Information
We may share your information with:
- Service providers — trusted third-party companies that help us operate our business (e.g., hosting providers, email platforms, analytics tools, payment processors). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
- Professional advisors — lawyers, accountants, or auditors where necessary for legal or financial compliance.
- Law enforcement or regulators — where required by law, court order, or to protect the rights and safety of our users or the public.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not share your personal data with advertisers or data brokers.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
- Client project data — retained for 5 years after project completion for legal and accounting purposes.
- Contact form submissions — retained for 2 years unless a client relationship is established.
- Marketing contact lists — retained until you unsubscribe or request deletion.
- Website analytics data — retained in aggregated, anonymised form indefinitely.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to legal retention obligations.
- Objection — object to our processing of your data for marketing purposes.
- Portability — request your data in a structured, machine-readable format.
- Withdrawal of consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at privacy@youragency.com. We will respond within 30 days.
6. Cookies
We use cookies and similar tracking technologies on our website. For full details on what cookies we use, why, and how to manage them, please read our Cookie Policy.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. International Data Transfers
We are based in [Your Country]. If you are accessing our website from outside this jurisdiction, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: privacy@youragency.com
Address: [Your Business Address]
Phone: [Your Phone Number]